WhatsApp and Instagram connected to your business: the definitive guide to automation with KLYVAVO

Imagine the busiest day of your week. While you’re taking care of customers, messages keep landing on WhatsApp and Instagram: “Can I book for 7 pm?”, “When will size S be back?”, “Where’s my order?”

Here, AI doesn’t replace anyone—it removes friction. The right answers go out, actions get completed (book, confirm, track an order), and when needed, a person steps in. No tool switching, no new platform to learn.

Practical note: we’re talking about a managed service. No dashboards to study—we design the flows, connect them to your channels, and maintain them for you.

Why “managed service” instead of “another platform”

Businesses don’t need yet another piece of software—they need things to work.
With a managed service, someone designs the conversations, connects WhatsApp/Instagram/website/calendar/CRM, and keeps everything updated. You keep working—we keep the request traffic flowing.

What happens behind the scenes (quickly)

• We review real conversations and identify the most common “intents.”

• We design the flows (dynamic FAQs, bookings, reminders, carts, tracking).

• We connect the integrations (calendars, e-commerce, spreadsheets, email).

• We launch and optimize weekly based on data.

Choose your scenario and follow the thread

Bookings without back-and-forth

Message: “Can I come tomorrow at 6?”
Chat suggests available slots in real time, confirms in one tap, sends an iCal invite and reminders. If the customer needs to reschedule, they do it in chat. If the request is special, it hands off to an operator with context ready.

E-commerce in chat—from question to order

“Will it arrive by Friday?” → order status appears in chat.
Cart left halfway? Checkout resumes at the right step.
Back-in-stock? A targeted alert only to people who asked—never a broadcast blast.

24/7 support—human when it matters

FAQs (hours, prices, returns, directions) get resolved in seconds. If we detect frustration or complexity, a human thread opens. AI doesn’t block people—it clears the path.

Mini exercise (3 minutes): map your 3 heavy “intents”

Take your latest chats and mark the 3 most recurring requests.
They’re usually: (1) Hours/prices, (2) Book/reschedule, (3) Order status/returns.
We start there: dynamic responses + one CTA per intent (Book now, View order, Talk to us). It’s the 80/20 that makes a difference fast.

What you actually measure (without getting lost)

• First response time: the lower it goes, the higher conversion climbs.

• Completed actions: bookings made, checkouts completed, requests resolved.

• No-shows / avoidable returns: reminders and clear info matter.

• Self-serve vs human handoff: where AI is enough, where a person is needed.

You’ll get reports that are readable and actionable—not walls of data.

Common mistakes (and how to avoid them)

• Trying to automate everything at once → start from the heavy intents.

• Robotic copy → keep it human, clear, and short.

• No “human way out” → the operator must be reachable in one tap.

• Pushy reminders → fewer, better-timed (24h / 2h before works well).

Want to try it on your case?

We start from your three most frequent intents, design the flows, and push them live. You don’t need to change platforms: we connect your channels and tools, and we handle ongoing maintenance.